Today is a wonderful day to complete any matches you have been unable to reschedule, as we see there are still many matches pending from our first regular season. We understand this process may still be new for many of you, so our support team is active this weekend to help you complete your matches.
If you have already completed your matches and reported your scores, you may disregard this message and await your next matches, which will be scheduled and announced on Tuesday morning.
Step 1: Login to GYO and Access My Matches
When you login to the site, the "My Matches" tab will be in orange at the top left of your screen.
Step 2: Join Your Match Lobby to Find Your Opponent
In the Match list, you'll see all pending matches that you have yet to complete. Each one has an orange "Lobby" button assigned to it. Click on that button to access the lobby directly.
Step 3: Contact Your Opponent to Coordinate a Time
During non-standard match hours, the chat feature may not be an effective means to communicate if your opponent isn't actively viewing the screen. Instead, you can contact your opponent in one of the following recommended ways.
Within the Game Console
The players often respond best within the Xbox/PS4/Switch messaging system. In order to play your matches, you must send a friend request and a message to your opponent, so you are best suited doing so prior to your match. Once your friend request is accepted, you may communicate through the console platform.
Send a Reschedule Request
The Reschedule Request allows you to propose 1-3 alternate times for play, and sends an email to your opponent. This is a good way to try to establish a new time if you need to schedule out your rematch.
Send a Direct Message
If you have already done both of the above steps, the gold "Message Opponent" button will allow you to send a direct email to your opponent.
My Opponent is Not Responding - What Now?
Our esports leagues are a new format for everyone, so many players and parents are still getting the hang of the tools and that may result in miscommunications and missed games. We expect this will improve in time as everyone gains experience. If you followed all of the steps above and were unable to complete your match, we will attempt to contact your opponent on your behalf. If we are unable to reach your opponent, you will be granted a forfeit victory.
I am having technical issues, who can I contact?
You may email me directly at firstname.lastname@example.org or you may use the Support chat system located on the GYO platform. You will see it in the bottom right corner of the website, looking like this: